Effective Date: the date that you become a Prime customer (as explained in the “How to become a Prime Customer” section) and these T&Cs apply.

Help Centre : the area where we provide further information and helpful tips for you.

Platform: our website, mobile website or application.

Prime Account: the account that will automatically be created for you on the Platform when you select Prime for the first time, through which you can enjoy Prime benefits.

Prime Fare: the preferential total price available on the Platform just for Prime customers.

Prime Fee: the fee you pay for each Prime Term.

Prime Line: the exclusive phone number dedicated to Prime customers. You can find it in your Welcome to Prime Email, in your booking confirmation email and when logged in to your PrimeAccount.

Prime Term: the period of time that you are eligible to use Prime. The Prime Term is renewed automatically. You may have been offered a longer or shorter Prime Term (for example, one, three, six or twelve months) Your Prime Term will be specified in your Welcome to Prime Email. More information is in the “Prime Term and Renewal” section.

Trial Period: the trial period you may be offered during which you can enjoy Prime prior to being charged the Prime Fee, and prior to a Prime Term commencing.

Welcome to Prime Email: the email that we send to you to confirm your Prime account which contains relevant information about your Prime including the Trial Period and PrimeTerm.

Withdrawal Period: the period of time within which you may withdraw by law. More information on how this applies is in the “Right to Withdraw” section.

2.1.1. The benefits of Prime available to you will be applied automatically when you use your Prime Account.

2.1.2. Prime will allow you to get Prime Fares for the products/services that during the purchase of Prime were clearly indicated in the list of included benefits. These may include: flight, hotel, car, train bookings (individually or collectively searched, i.e. dynamic packaging) and/or ancillary products (travel insurances, baggage, etc.). Prime Fares will not apply to any product/service that was not expressly indicated during the purchase of Prime and/or when you made the booking.

2.1.3. You must be part of a booking in order to benefit from the Prime Fare. The Prime Fare is available to all persons identified in the booking.

2.1.4. Sometimes we might offer different tiers of Prime (for example Prime Plus) . Your chosen tier may allow you to make bookings for others without you being part of that booking, and/or may give you other benefits. If you are unsure, you can contact us.

2.2.1. We will accept your selection of Prime by sending you the Welcome to Prime Email. This is the Effective Date.

2.2.2. In the event that Prime is offered elsewhere, please follow the instructions provided to you.

2.3.1. When you become a Prime customer (as explained above), your Prime Account will be automatically created for you on the Platform based on the email and full name provided by you during your first Prime booking.

2.3.2. You will need to set your password by following the instructions on the Platform or in the Welcome to Prime Email. Alternatively, you can use the “Forgot your password?” option in the Prime Account login section. If you have any problem setting your password, you can contact us.

2.3.3. You must be logged into your Prime Account in order to use Prime and have access to the Prime Fares.

2.3.4. You must keep your personal information in the Prime Account correct and accurate.

2.3.5. You are solely responsible for the use, preservation and privacy of your Prime Account and credentials.

3.1.1. You can cancel your Trial Period at any time by following the instructions set out in the “Cancellation” section below.

3.1.2. YOU CAN ENJOY ONLY ONE TRIAL PERIOD. AFTER THAT, YOU CAN PURCHASE PRIME AGAIN, BUT YOU WILL NOT BE ELIGIBLE FOR ANOTHER TRIAL PERIOD.

3.1.3. If you purchase Prime without being eligible for a Trial Period, your Prime Term will commence on the date of purchase and you will be charged the Prime fee.

3.1.4. IF WE FIND THAT YOU HAVE BENEFITED FROM THE FREE TRIAL PERIOD MORE THAN ONCE ON ANY OF OUR SITES (THIS INCLUDES ALL OUR BRANDS - EDREAMS, OPODO, GOVOYAGE, TRAVELLINK - AND ALL OUR MARKETS), WE WILL BE AUTHORIZED TO CHARGE YOU THE ANNUAL PRIME FEE OR CHARGE YOU FOR THE PRIME DISCOUNTS YOU HAVE ILLEGITIMATELY BENEFITED FROM.

3.2.1. Your Prime Term will be stated in your Welcome to Prime Email. If you are unsure of the specific Prime Term that applies to you, you can contact us.

3.3.1. You can cancel Prime by following the instructions set out in the “Cancellation” section below.

4.1.1. If you are enjoying a Trial Period, you can cancel your Prime before the Prime Term begins. You must do so at least 24 hours prior to the expiration of your Trial Period.

4.1.2. If your Prime Term has already begun, you can avoid the renewal of your Prime. You must do so at least 24 hours prior to the expiration of your Prime Term. You will be entitled to benefit from Prime for the remainder of your Prime Term.

4.1.3. Your right to cancel is separate to your statutory right to withdraw, which is explained in the “Right to Withdraw” section.

4.2.1. To withdraw, it is sufficient for you to communicate your decision to us by calling us on the Prime Line within the Withdrawal Period or using the form provided below. Please keep the booking reference at hand. The booking reference is the 10 numbers you can find in your booking confirmation email.

4.2.2. You can also use this form by completing and sending it to us via email to the email address you will find when logged in to your Prime Account:
Withdrawal Form
- to Vacaciones eDreams SL
- I hereby give notice that I withdraw from my Prime,
- full name of Prime Customer: [__]
- booking reference and/or email address associated with the Prime Account: [__]

4.2.3. If you exercise your right of withdrawal, we will reimburse your Prime Fee less any discounts applied under the Prime Fares enjoyed during the Withdrawal Period (but not those enjoyed during the Trial Period, if applicable).

5.1.1. You will only be entitled to benefit from Prime during the Prime Term provided that the Prime Fee has been paid.

5.1.2. You can cancel your Prime at any time by following the instructions set out in the “Cancellation” section. Note that the Prime Fee will not be refunded and you will be entitled to benefit from Prime Fares for the remainder of your Prime Term, however, your Prime will not be renewed at the end of your Prime Term.

VALID FROM APRIL 1st, 2024: 5.1.3.The Prime Fee is considered the payment for your subscription to Prime during the Prime Term.

5.1.4. We reserve the right to modify the Prime Fee from time to time, for periods not yet paid, and we will give you reasonable notice of any change to the Prime Fee before the end of your Prime Term. The Prime Fee change will take effect at the start of your renewing Prime Term. If you do not accept the Prime Fee change, you may reject it by cancelling your Prime before your Prime Term renews. IF YOU DO NOT CANCEL BEFORE THE END OF A PRIME TERM, YOUR PRIME WILL AUTOMATICALLY RENEW INCLUSIVE OF THE NEW PRIME FEE. Under applicable law, if you continue to use Prime after the Prime Fee change takes effect, you will be deemed to have accepted the new Prime Fee.

5.2.1. We will store the payment details that you provided at the time you selectedPrime and we created your Prime Account, and any subsequent bookings made while logged into your Prime Account. You can update your payment details in your Prime Account at any time.

5.2.2. PAYMENT DETAILS ENTERED MUST BELONG TO YOU OR YOU ARE AUTHORISED TO USE THEM FOR CONTRACTING PRIME. BY ENTERING THE PAYMENT DATA, YOU DECLARE THAT YOU HAVE THE RIGHT TO USE THEM AND ACCEPT SOLE RESPONSIBILITY FOR DOING SO.

5.2.3. You agree that by selecting Prime you accept that those payment details stored in your Prime Account will also be used to collect the Prime Fee due for any subsequent Prime Term.

5.2.4. Should your payment method expire, we will ask you to provide up to date payment information in your Prime Account or in a dedicated renewal payment section. If applicable, we will apply those updated payment details in relation to any other booking that you have made during the Prime Term and to your next Prime Fee.

6.2.1. Pursuant article 14 of EU Directive n° 524/2013, the European Commission created an online dispute resolution system in order to facilitate an alternative dispute resolution procedure between traders and consumers. For more information on it, please go to https://webgate.ec.europa.eu/odr/.

8.2.1. If we detect commercial use, fraudulent use or other misuse (including, but not limited to, a number of bookings made in a specific period or excessive multiples of people in the bookings, that we may consider to be suspicious or inconsistent with mere personal use or actions taken to circumvent the one Trial Period limitation), we reserve the right at any moment and without any prior notice to (i) verify the private use of Prime and/or any of the benefits, (ii) deny access to your Prime Account, (iii) terminate your Prime (or subsequent renewal), (iv) cancel the bookings made breaching these Prime T&C, (v) charge for the service unduly used and/ or (vi) to demand the refund of unduly acquired advantages (for example, to charge you the annual Prime Fee or to charge you for the prime discounts you have illegitimately benefited from).

8.2.2. You agree to inform us of any change or information that might interfere with Prime or its benefits.

8.2.3. Prime is reserved for the use of individuals over 18 years old, and solely and exclusively for private use. You undertake to use Prime and any of the benefits exclusively for private use.

8.2.4. You are expressly prohibited from assigning your Prime Account to a third party, using it in a commercial way, or using the identity or Prime Account of another person. We may transfer or assign any of our rights or obligations under these Prime T&Cs without your prior written consent.